We are a certified company since June 1999
COMMITMENT: FULL CUSTOMER SATISFACTION
FERCOR’s fundamental guiding principle is the transmission to Clients of the trust of having the technical capacity and organization capable of consistently and systematically delivering the level of Quality required to meet their needs and expectations as well as the fulfillment of all applicable requirements, whether expressed by clients or by legal, regulatory or other obligations that FERCOR subscribes to.
Success factors for compliance
QUALITY: A TASK FOR ALL FERCOR WORKERS
FERCOR considers its employees to be the key factor FOR THE SUCCESS OF THE COMPANY. This will promote their valorization, encouraging their participation in the analysis, preparation and implementation of actions aimed at improving Quality.
PARTNERSHIP WITH CUSTOMERS AND SUPPLIERS
FERCOR will use the skills and knowledge of its technicians in the search for solutions that allow a mutual integration of objectives, aiming at anticipating needs and even exceeding expectations.
IMPROVED IMPROVEMENT OF PROCESSES, PRODUCTS AND SERVICES
FERCOR will systematically optimize its processes and operating methods, using the correct planning and full use of its technical and human resources, with a view to continuous improvement of its products, taking into account the compliance with the legislation and the applicable regulations.
Based on the review of service requirements, process indicators, audit results and the effectiveness of the improvement actions introduced, evaluated through the annual review of the System, FERCOR will establish the quality objectives and the Which will ensure a continuous improvement of the system’s effectiveness.